FAQ

Frequently Asked Questions (FAQ) – Baby Lyra

Welcome to the Baby Lyra FAQ page.
We’ve gathered answers to our most common customer questions to help make your shopping experience smooth, simple, and stress-free.
If you need further assistance, please don’t hesitate to contact us — we’re always happy to help.

1. How long will it take to receive my order?

Our estimated delivery times are:

  • Handling time: 1–2 business days

  • Transit time: 6–8 business days

  • Estimated total delivery time: 7–10 business days

2. Do you offer free shipping?

Yes — we offer free shipping on all orders within the United Kingdom, with no minimum spend required.
See our Shipping Policy for further information.

3. Where is Baby Lyra located?

Baby Lyra is a UK-based brand offering a curated selection of high-quality baby products, including toys, clothing, and pregnancy essentials.
All orders are shipped from within the UK.

4. What if I receive a defective or damaged product?

If your item arrives defective, damaged, or incorrect, we’ll replace it at no cost to you.
Please contact us and return the product within 30 days of delivery.
For full details, see our Return Policy.

5. Can I cancel my order after placing it?

Yes — we offer a 24-hour cancellation window after your order is placed.
If you wish to cancel within this timeframe, please reach out to our Customer Service Team.

6. What is your return policy?

We provide a simple and hassle-free return process.
For complete information on returns, please see our Return Policy.

7. When will I receive my refund after returning an item?

Once we’ve received and inspected your returned product, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.

8. Do you offer warranties or guarantees?

Yes — all purchases are covered by a 30-day warranty.
For details, please refer to our Return Policy.

9. How can I contact customer support?

You can reach our support team through our Contact Us page or by emailing support@babylyra.com.
We aim to respond to all inquiries within 24 hours.

10. Do you ship internationally?

No — at this time, we ship exclusively within the United Kingdom.

11. Do you have a physical store?

No — Baby Lyra is an online-only store.
This allows us to keep prices affordable and offer a wide variety of products for every parent.

12. Can I place a bulk order?

Yes — we do accept bulk orders for certain products.
Please contact our Customer Service Team for details, pricing, and arrangements.

13. How do I exchange a product?

If you wish to exchange an item, please refer to our Return Policy for full instructions.

14. How can I track my order?

Once your order has been shipped, you’ll receive a confirmation email containing a tracking number.
You can track your order anytime through our Order Tracking page.