Refund policy

Last Updated: 10/12/2025

Policy Overview

At Baby Lyra, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward refund process subject to the terms below.

  • Return Window: You have 30 days from the date you receive your item to request a return.
  • Item Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Restocking Fee: We do not charge a restocking fee.

Order Cancellations

You may cancel your order for a full refund if it has not yet been dispatched. Please contact us immediately at support@babylyra.com if you wish to cancel. Once an order has been shipped, it cannot be cancelled and must be treated as a return.

Return Costs & Categories

  1. Defective or Damaged Items
    • If you receive a defective, damaged, or incorrect item, please notify us immediately.
    • Cost: We will provide a free prepaid return shipping label. You will not incur any costs for returning defective goods.
  2. Change of Mind (Customer Remorse)
    • This applies if you ordered the wrong size, wrong product, or simply no longer want the item.
    • Cost: The customer is responsible for paying the return shipping costs. Original shipping charges are non-refundable.

How to Initiate a Return

  1. Contact Us: Email support@babylyra.com with your order number and the reason for the return to receive your Return Authorisation.
  2. Pack Your Item: Securely repack the item (including all tags, manuals, and accessories).
  3. Ship the Item: Follow the instructions provided in your Return Authorisation email to drop off the package at the appropriate carrier location.

Refund Process

Once your return is received and inspected at our facility:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Timeline: Please allow up to 7 working days for the funds to appear in your account, depending on your bank or card issuer.

Exchanges

We are happy to replace items if they are defective or damaged. If you need to exchange an item for a different size or colour due to a change of mind, please contact support. You will be responsible for the return shipping of the original item.

Non-Returnable Items 

For hygiene and safety reasons, certain products cannot be returned if the protective seal has been broken or if they have been used. These exceptions are clearly marked on the respective product pages.

Contact Information